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Comment on Uber Black launches Quiet Driver Mode by Hip Hip

Tired of chatty drivers? Uber is finally giving users its most requested feature: an in-app way to ask for minimal conversation during your ride. The “Quiet Mode” feature is free and will be available to everyone in the U.S. tomorrow, but only on Uber Black and Uber Black SUV premium rides. Users can select “Quiet preferred,” “happy to chat” or leave the setting at “No preference.” The desire for silence might convince more riders to pay for Uber’s more expensive vehicle types so they can work, nap, take a call or just relax in the car.Quiet Mode comes as part of a new slate of Rider Preferences features that users can set up before they hail an Uber Black or SUV, but not while waiting for their ride or while in the car. A Bags option lets users signal that they have luggage with them so the driver knows to pull over somewhere they can help load them into the trunk. The Temperature control lets them request the car be warm or cold so drivers know whether to crank the air conditioning.Uber Black drivers are now supposed to wait 15 minutes after arriving before cancelling on you as is standard with private car services, though you’ll start to be charged and they’ll be compensated after 5 minutes, plus they technically can cancel whenever they want. Uber Black riders will get premium phone support like members of Uber Rewards’ highest Diamond tier. And Uber is going to require nicer and newer cars for future drivers signing up for Uber Black, with centralized rules written by Uber HQ instead of local branches. “We’re looking to create more differentiation between the premium products and the regular products to encourage more trips,” Uber product manager Aydin Ghajar tells me. Quiet Mode in particular “is something that people have been asking for for a long time,” and talkative drivers have been the subject of plenty of comedy sketches.I think Quiet Mode is going to be a hit, perhaps because I requested that Uber build a “Quiet Ride Mode” in my Dec ...Read more

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