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Google Play Store not working? Here's how to fix it

There are quite a few factors that could possibly affect the Play Store, we'll run through the troubleshooting methods beginning with simple solutions down to the more complicated.Jump to:1. Troubleshooting guide - getting startedFirst of all you'll want to make sure the problem is on your end and not a wider problem with Google. Check the Play Store status on a service like downdetector, for example. If a lot of users are reporting a similar problem, then chances are it's on Google's side and you'll need to wait for them to fix it.If you suspect the problem is on the user end, you'll first want to restart your phone. It seems obvious, but this can be a quick solution to many issues. If your problem repeats, then it's time to get to work. (Please note: We have separate articles for when you're getting a specific Google Play Store error code, or a "Google Play authentication is required" error.)To start off, we want to check a couple of simple things outside of Google Play that might be affecting its performance. Make sure that your date and time settings are correct and that your Internet connection is working properly. Check your date and time settingsGoogle checks your Android smartphone's date and time for the Play Store. If the store does not find a time, then it could cause some issues. Google's servers could have a tough time syncing with your device and cause your Play Store to act up.To fix this issue, you need to go into your the Settings in your Android device. Under System you should see Date and Time . Tap on this and you will see whether your phone is on the Automatic date and time provided by your network. If it isn't already then you should toggle it on.If your device is on automatic and your Google Play Store is still not working then you should manually set the date and time. You first need to turn Automatic date and time off. Then start by entering the date and time with as much accuracy as possible. If this doesn't work, don't worry, there are still many more solutions for getting your Google Play Store up and running again.Setting the date and time could help if your Google Play Store is not working. / © AndroidPIT Check your Internet connectionIt may seem too simple or easy, but checking your Internet connection could solve the problems you're having. Try switching from Wi-Fi to mobile data, or vice versa, and see if the problem persists. You should also try switching your phone to "airplane mode" and back again. Finally, you can reset your router to make absolutely sure you have a good connection.2. Check Google appsIf the Play Store is frozen or glitching, force close it by swiping it away or going to Settings > Apps > All  select the Google Play Store and hit "Force stop".Then, you'll want to make sure that Google Play itself is up to date and clean. This involves making sure you have the latest version of Google Play installed. If you still have problems, you'll want to do some housekeeping. This means clearing the Google Play Store cache and, if this doesn't solve things, going further and clearing out your Play Store data.If there's still an issue after the Play Store has been cleaned up, we'll have to go a little deeper, and clear data and cache on Google Play Services, as well as make sure to Install the latest version of Google Play Services. If the issue persists, the next step (make sure to record your passwords, etc.) is to reset your Google account on your device.Install the latest version of Google Play It's silly, but sometimes a Google Play update is available but won't automatically download until days after being released. If you get the APK, you can have the newest version immediately though. Read this article to find out how.Make sure you have the latest version of Google Play Store. / © AndroidPIT Clear the Google Play Store cacheIn some cases, you can get the Play Store going again by just emptying the cache. The cache is a storage area that temporarily holds data so it can be quickly retrieved without needing to be reloaded. This could solve your problem and emptying it is easy.First go in the Settings from your smartphone’s home screen. You should then go into your Apps or Application manager , it depends on your device. From there you should either be able to scroll down and hit C lear cache or you might have to first go into Storage  then Clear cache .Once this has been completed, go back into your Google Play Store and see if your problem has been solved. If not, you should try one of the other solutions here.Try clearing the cache. / © AndroidPIT Clear out your Play Store data Deleting your data from the Play Store is similar to our first tip but erases quite a bit more. It sets the app back to square one and gets rid of your saved information, hopefully including whatever glitchy data was causing the problem.Remember, when you do this your files, settings, accounts, databases and other information will be erased. You should make sure you have the log-in information for the account as it will be taken off the Google Play Store account.To get started, head into your Settings and find the Apps or Application manager . From there you should be able to scroll down to Clear data or go into Storage first then Clear data .Clearing your cache and/or data could fix the problem you've been having. / © AndroidPIT Clear data and cache on Google Play ServicesIt is possible that Play Store problems could stem from issues with Google Play Services. If Google Play Store is the heart of your Android device, then Google Play Services is its soul. Play Services is the mysterious background process that allows apps to communicate with different parts of your device, enabling them to sync, send push notifications and so on.If clearing the cache and data in your Google Play Store didn’t work then you may need to go into your Google Play Services and clear the data and cache there. Doing this is easy.You need to go into your Settings and hit Application manager or Apps . From there, find the Google Play Services app (the puzzle piece). Depending on your device, you should be able to tap the Clear cache button or you might need to go into Storage first then hit Clear cache . If that fails to solve the problem, come back to this page and hit Manage space or Manage storage then tap Clear all data .Clearing the data and cache in Google Play Services can fix your Play Store problems. / © AndroidPIT Install the latest version of Google Play ServicesAnother thing that may help is to download and install the latest version of Google Play Services and the Google Play Store. The most current version of the software is likely to be the most stable, so it' ...Read more

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