British Airways 'email error' meant some passengers were WRONGLY told their flights were cancelled

Passengers have slammed British Airways after an 'email error' meant some were wrongly told their flights were cancelled - meaning they ended up with two flights to the same place.The 'error' followed an announcement that pilots will strike for three days next month - throwing weddings, honeymoons and holidays into doubt as a raft of flights are cancelled for September 9, 10 and 27.But it has now emerged that some passengers - the exact number has not yet been confirmed - were wrongly told their flight would be cancelled and they were advised to rebook.A spokesman for airline said: 'We are sorry that some customers received an email in error to say that their flight had been cancelled on non-strike days. We are getting in touch with all those customers this afternoon to clarify that their flight will go ahead as planned.'We are sorry for any confusion and inconvenience this has caused.'He said anyone who went on to spend money on alternative arrangements should contact British Airways 'and we will deal with each case on an individual basis'.The spokesman clarified that some flights on non-strike days will be affected, but that the bulk of those cancelled are on the three strike days.Dozens of passengers have taken to social media to complain about the error, which has left many confused about which flight they should now take. Writing on Twitter, Mark Holgate said: 'To be honest, I'm a bit confused. I did rebook last night onto a less convenient flight the next evening. 'And then I got an email from BA a few hours ago saying my original flight was no longer cancelled.' While Gareth Faull said: 'Get an email this morning saying to rebook my cancelled BA flight on Sept 11. Understandable given the pilot strike. 'I simply rebook a later date on BA app and change hotel/train/rental car. All great! Then get an email to say the flight isn’t cancelled. WTF?! @British_Airways.'Swathes of passengers on flights which will be grounded tried in vain to contact the airline to make alternative arrangements on Saturday.One told said his 10-year wedding anniversary 'trip of a lifetime' was in doubt after more than 100 calls to BA to get a refund went unanswered.The airline's customer service lines were jammed on Saturday morning after passengers booked on flights received emails overnight warning 'a large number of delays and cancellations' were likely during the action.The British Airline Pilots Association (Balpa) announced the strikes on Friday night after 93% of its members rejected an 11.5% pay rise across three years.Scott Kishere, a filmmaker and police community officer, said: 'My wife and I have been told that our flight to Toronto has been cancelled.'This was a full package we booked through BA for our 10-year wedding anniversary. I have made over 100 attempts to contact them for a refund and they're not answering.'Until we get a refund we do not have the money to rebook our trip of a lifetime.'With the days counting down it now looks unlikely we will be able to celebrate our 10-year anniversary a ...Read more

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